Returns & Shipping

For a full refund of the product purchase price, your order must be received within 30 days of purchase. Shipping costs are non refundable. We will happily pay return shipping fees if the delivery is a mistake of Whole Body Zen (ex. you received a broken or wrong item). If you have a purchase of more than 1 item, only 1 item of each type is allowed to be opened (i.e. if you ordered Soothe + Relief and Whole Body Zen CBD Topical, both can be opened, but not 2 bottles of Soothe + Relief) – others must come back unopened and unused in order to receive FULL refund. No sample pack items can be returned for refund.

Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to Whole Body Zen customer service address provided via email confirmation with requested RMA number.

Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.

For returns, contact us at support@wholebodyzen.com

No returns can be accepted for refund without RMA.

Our shipping department is working hard to make sure your Whole Body Zen purchase gets to your doorstep exactly how you ordered. Your shipping cost is calculated based on the price and weight of your total checkout.

Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Standard shipping typically takes 5 – 7 business days, excluding weekends and federally observed holidays. In some cases, shipping may get delayed.  International Orders may incur delay due to customs duty fees and transit, expected arrival is up to 4 weeks from purchase.

We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.

Any questions concerning your shipment? Please email us any questions here support@wholebodyzen.com